THE COURT
IS YOURS.

About Victory Pickleball

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Privacy Policy

Victory Pickleball ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us when you book a court through this website.

1. Information We Collect

• Full Name
• Contact Number
• Number of Players
• Paddle rental preference
• Selected court, booking date and time
• Payment-related information (mode of payment, proof of payment)

2. How We Use Your Information

• To process and confirm your court booking
• To contact you about your reservation (confirmations, reminders, changes, cancellations)
• To prepare paddle rentals or court setup in advance
• To process payments and issue booking confirmations
• To improve our booking process and customer service

3. How We Protect Your Information

We take reasonable steps to keep your personal information secure and accessible only to authorized staff who need it to process your booking. We do not sell, rent, or trade your personal information to third parties.

4. Sharing of Information

We do not share your personal data with third parties, except when required by law, or with payment processors (e.g., GCash) solely to complete your transaction.

5. Data Retention

We keep booking records for as long as necessary for business, accounting, and legal purposes.

6. Your Rights

You may contact us to ask what personal information we hold about you, request correction of inaccurate information, or request deletion of your information, subject to legal or record-keeping requirements.

7. Contact Us

For questions about this Privacy Policy, message us on Facebook or via the contact details on this site.

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Terms & Conditions

By booking a court with Victory Pickleball, you agree to the following terms and conditions.

1. Booking Rules

Bookings are confirmed once payment (or the required deposit) has been received. Please arrive on time so you get the full use of your booked slot. Bookings are per court, per time slot, based on availability shown on this website.

2. Payment Rules

Payment is accepted via GCash. Full payment is required to guarantee your slot. Proof of payment must be sent/shown to confirm your booking.

3. Cancellation Policy

Cancellations made with reasonable advance notice may be eligible for rebooking or a refund. Cancellations made too close to the booked time, or no-shows, are not eligible for a refund.

4. Late Arrival

Players arriving late will only be given the remaining time within their original booked slot — the session will not be extended. Significant lateness without notice may be treated as a no-show.

5. No-Show Policy

Failure to show up for a confirmed booking without prior notice will be treated as a no-show, and payment will not be refunded.

6. Weather / Closure Policy

In case of bad weather, court maintenance, or unforeseen closures, Victory Pickleball reserves the right to cancel or reschedule bookings. Affected customers will be notified as early as possible and offered rebooking or a refund.

7. Rescheduling

Rescheduling requests must be made with reasonable advance notice and are subject to court availability.

8. Refund Policy

Where applicable, refunds are processed via the original mode of payment. Refunds are not provided for no-shows or late cancellations.

9. Court Usage Rules

• Proper pickleball attire and non-marking rubber shoes are required.
• Players are responsible for their own belongings; Victory Pickleball is not liable for lost or damaged items.
• Rented paddles must be returned in good condition after use; damage may incur a fee.
• Players must follow standard pickleball etiquette and safety rules at all times.
• Victory Pickleball reserves the right to refuse service to anyone violating court rules or behaving inappropriately toward staff or other players.

10. Changes to These Terms

Victory Pickleball may update these Terms & Conditions from time to time. Continued use of this booking website constitutes acceptance of the updated terms.

11. Contact Us

For questions about these Terms & Conditions, message us on Facebook or via the contact details on this site.

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